Return Policy
Thank you for shopping at Nanfang Brothers. Our online shop provides high-end kitchen products from our factory, backed by Damascus steel and reliable production. Our members of the QA team inspect each product before packaging to ensure maximum customer satisfaction.
If you are unsatisfied with your purchase, it is easy to return and receive a refund. Please don't hesitate to contact us at nfstores@nanfanghardware.com; we will try our best to meet your request.
-All Purchases can be returned within 15 days from the delivery date.
-Items must be unused, undamaged, and in original packaging, and ensure that all articles in the package are intact. If not, the buyer is responsible for all incurred fees.
-The Buyer is responsible for return shipping cost. Items that do not meet these criteria will not be considered for return. Purchase Not Eligible for Return
Exchange Policy
All exchange requests will be processed as refunds. Exchange is not available at this time. If you wish to exchange a product, you must return your purchase for a refund and place a new order.
Order Cancellation
Your order will be fully refunded if canceled within 24 hours of purchase. Please submit a help ticket from Contact Us if you decide to cancel the order. For orders canceled after 24 hours of purchase but before shipment, a 15% cancellation fee is applied. We will NOT accept an order cancellation request if the order has already been shipped.